MOST COMMON BUSINESS PROBLEMS OUR CLIENTS ARE SEEKING TO SOLVE
Since 1999 Fulton Francis have been the vendor independent experts in global print solutions. We’ve worked with organizations of all sizes to solve their business problems related to their office printing category. The most common needs or objectives that our clients share with us are:
Need: Less suppliers, service providers and contracts to manage. Ideally to be able to engage with ONE partner globally who can manage all print assets, irrespective of brand and location. Smart Contracts on the Blockchain are featuring in conversations more regularly.
Reduced Resource Investment
Need: Less involvement of Procurement, IT, Finance and Legal into the contracting and support of what they perceived was a “Managed Service”. Ideally to shift as much of the infrastructure and support as possible to a partner.
Need: A consistent approach and experience related to solution design, commercial terms and service levels.
Visibility and Control
Need: To be assured that they are reconciling invoices in line with their contracted rate and that they have the necessary accurate understanding to develop ROI supported business cases for digital transformation.
Document Level Data
Need: Deeper insights into both content and context of data residing within their business critical documents. High-level usage statistics are no longer sufficient.
Innovation & Continuous Improvement
Need: To achieve financial and operational efficiencies through technologies or services that reduce their need for printing and printers. Add-ons would ideally be available from a ‘Marketplace or App Store’. In a future state cognitive or Artificial Intelligence insights would be provided live, to maximize efficiencies.
Need: To be able to quantifiably measure outcomes against a baseline as opposed to historic projects that may have skipped the best practice baseline step or been measured against averages.
MITIGATE RISK OF VENDOR
Need: To structure their solutions and contracts in a way that does not tie business critical solutions to any particular OEM.
SUBSCRIPTION BILLING MODEL
Need: Ideally to contract and pay for Print as-a-Service or utility as they do with Telecommunications.
Need: To be able to customize the service to meet their specific business needs, rather than a 'one size fits all’ approach.
As a buyer of MPS I need a simplified, multivendor capable, global print service that is focused on driving transformation so I can reduce my workload and cost.
I need my partner to be capable of, and incentivized to reduce my reliance on printing and printers.